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Ecole des Hautes Etudes Commerciales
Universite Laval
University of Quebec in Montreal (Centre de Recherche en Gestion)
University of Quebec in Montreal (Management Research Center)

Ecole des Hautes Etudes Commerciales

Groupe de Recherche en Systemes d'Information (GReSI)

Methodes Quantitative et Systems d'Information
(Affiliate of the University of Montreal)
5255 Decelles Avenue
Montreal, Quebec H3T 1V6, Canada
Phone: (514) 340-6852
Fax: (514) 340-6432

Director: Dr. Suzanne Rivard
Phones: (514) 340-6493
Fax: (514) 340-6432
E-mail: suzanne.rivard@hec.ca

Mission Statement
To acquire, evaluate and spread the knowledge on information systems. The objectives are to promote applied IS research in fields relevant to managers and to public and private organizations, to establish and maintain close links between practitioners and researchers, to provide solutions to problems related to development and use of I.S., to publish and present research results, and to carry out sponsored research in response to specific needs of one or several organizations.

Primary Service Area
Montreal

Personnel
Research Associate: Francois Beaulieu
Phones: (514) 340-6855
Research Associate: Liette Lapointe
Phones: (514) 340-6754
Admin. Assistant: Francine Cholette
Phones: (514) 340-6852

Cooperation with other centers/institution:
Universite Laval, Quebec
Universite du Quebec a Trois-Rivieres
CREGO, Montpellier, France

No. of students involved in center activities: 40

No. of faculty involved in center activities: 20

Management
Date began operations: 1986
Annual Budget: $150,001 - $250,000

Research Center Deliverables
Journal articles 10 Executive training 3
Scholarly texts 5 Working papers 8
Seminars 8 Social programs 2
Conferences 2 Academic courses 15
Number of grants 8 Volume of grants $200,000
Breakfast conferences 8

Research Theme:
Information Technology Management, IS Project Risk Management, Conflicts in IS Projects, Impacts of Information Technology, Expert Systems in Medicine

Current Research Areas/Projects:
1. A study of management model of information system development [A(a)(e), D(b)]
2. A measurement of software development risk expert systems [N]
3. Management of new technologies [A(d)]
4. Users participation and involvement: an exploration of underlying dimensions [A(d)]
5. Measuring effort to develop IS in relational database software [G]
Research Area/Project codes
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Universite Laval

IT Management Network

Information Systems
Faculty of Business Administration
Universite Laval
Sainte-Foy, Quebec G1K 7P4, Canada
Phone: (418) 656-3827
Fax: (418) 656-2624

Director: Dr. Lyne Bouchard
Phones: (418) 656-2143
E-mail: lyne.bouchard@sio.ulaval.ca
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University of Quebec in Montreal

Centre de Recherche en Gestion

Administrative Sciences
Faculty of Management, J-4205
University of Quebec in Montreal
1495, rue Saint Denis
Montreal, Quebec H3C 3P8, Canada
Phone: (514) 987-7089
Fax: (514) 987-4142

Director: Dr. Emanuel J. Cheron

Mission Statement
To pursue academic research and research training in the areas of 1) the quality of services and consumer satisfaction measurement, 2) information technology management and, 3) transportation and logistics management

Primary Service Area
Montreal

Personnel
Analyst: Raymond Laliberte
Phones: (514) 987-7892

Assoc. Faculty
Gabriel Crainic University of Montreal
Louis Lefebyre Montreal Polytechnic
Lise Prefontaine University of Quebec at Montreal

No. of students involved in center activities: 62

No. of faculty involved in center activities: 22

Management
Date began operations: 1980
Annual Budget: $250,000 - $500,000

List of Corporate Sponsors:
Social Sciences and Humanities Research Council of Canada
Quebec Research Council (Fonds FCAR)
Natural Sciences and Engineering Research Council of Canada
Hydro-Quebec, Bell Canada, The Institute of Bankers of Canada, City of Montreal

Research Center Deliverables
Journal articles 10 Working papers 19
Conferences 1 Graduate Seminars 10
Number of grants 31 Student hired as research assistants 62 for a total of $189,464
Volume of grants $412,292 Conferences given by members of the center 27

Research Theme:
Quality and Productivity in Management of services

Current Research Areas/Projects:
1. Impact of Technology on Service Delivery Processes [E(a)(1)]
2. Service Quality Evaluation [E(a)(3)]
3. Service Quality Management [J]
4. Experiment on waiting lines; effects on perceived time duration and perceived quality [E(a)(3)]
5. Technology and the Creation of Value in Services
Research Area/Project codes
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University of Quebec in Montreal

Management Research Center

University of Quebec in Montreal
P O Box 6192, Succ. Centre-ville
Montreal, Quebec H3C 4R2, Canada
Phone: (514) 987-4639
Fax:

Director: Micheline DesRosiers
Phones:
E-mail: desrosiers.micheline@uqam.ca
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Quebec

Ecole des Hautes Etudes Commerciales

Groupe de Recherche en Systemes d'Information (GReSI)

Universite Laval

IT Management Network

University of Quebec in Montreal

Centre de Recherche en Gestion

University of Quebec in Montreal

Management Research Center