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Qin, Hong and Prybutok, V.R., “Service Quality, Customer Satisfaction, and Behavioral Intentions in Fast-Food Restaurants,” International Journal of Quality and Service Sciences, manuscript was accepted for publication.
Hossain, M.M, Abdullah, ABM, Prybutok,V.R., and Talukder, M., “The development and research tradition of statistical quality control,” International Journal of Productivity and Quality Management, forthcoming in vol. 4, no. 1.
Zhang, X., Prybutok, V.R., Ryan, S. and Pavur, R., “A Model of the Relationship Among Consumer Trust, Web Design, and User Attributes,” Journal of Organizational and End User Computing, manuscript #06‑129R was accepted for publication.
Koh, C. E., Prybutok, V.R., and Zhang, X., “Measuring E-Government Readiness,” Information and Management, Vol. 45, 2008, pp 540-546.
Landrum, H.,
Prybutok, V.R., Zhang, X. and Kappelman, L.A., “SERVCESS: A
Parsimonious Instrument to Measure Service Quality and Information
System Success,” Quality Management Journal, Vol. 15, no. 3, July 2008,
pp 17-25.
Huff, R.A., and
Prybutok, V.R., “I.S. Project Management Decision Making: The
Influence of Experience and Risk Propensity,” Project Management
Journal, Vol. 39, no. 2, June 2008, pp 34-47.
Pentina,
I., Prybutok, V.R., and Zhang, S, “The
Role of Virtual Communities as Shopping Reference Groups,” Journal of Electronic Commerce Research, Vol. 9, no. 2, 2008,
pp 114-136.
Hossain, M., and
Prybutok, V.R., “Consumer Acceptance of RFID Technology: An
Exploratory Study,” IEEE Transactions on Engineering Management,
Vol. 55, no. 2, May 2008, pp 316-328.
Prybutok, V.R.,
Zhang, X., and Ryan, S, “Evaluating Leadership, IT Quality, and
Net Benefits in an E Government Environment,” Information and
Management, Vol. 45, no. 3, April 2008, pp 143-152.
Qin, Hong and
Prybutok, V.R., “Determinants of Customer-Perceived Service Quality
in Fast Food Restaurants (FFRs) and Their Relationship to Customer
Satisfaction and Behavioral Intentions,” Quality Management
Journal, Vol. 15,
no. 2, April 2, 2008, pp35-50.
Landrum, H.,
Prybutok V.R., Strutton, D., and Zhang, X., “Examining the Merits of
Usefulness Versus Use in an Information Service Quality and
Information System Success Web-based Model,” Information Resources Management Journal, , Vol. 21 Issue 2,
Apr-Jun 2008, p1-17.
Young, R., Zhang, L., and Prybutok, V.R., “Hacking
into the Minds of Hackers” Information Systems Management, Vol. 24, No. 4, 2007, pp
281-287.
Koh, C.E., Nam,
K., Prybutok, V.R., and Lee, S., “A value chain perspective of
internet practices, e-readiness and organizational performance: a
comparison of U.S. and South Korean firms,” Industrial Management
and Data Systems, Vol. 107, No. 4, 2007, pp 519-536.
Zhang, L., Young,
R., and Prybutok, V.R., “Inhibitors of Two Illegal Behaviors:
Hacking and Shoplifting” Journal of Organizational and End User
Computing, Vol. 19, No. 3, July-September, 2007, pp 24-42.
Landrum, H.,
Prybutok, V.R., and Zhang, X., “A comparison of Magal’s service
quality instrument with SERVPERF” Information and Management,
Vol. 44, No. 1, Jan. 2007, pp 104-113.
Zhang, X.,
Prybutok, V.R. and Strutton, D., “Modeling Influences on
Impulsiveness Consumer Behavior During Online Marketing Exchanges,”
Journal of Marketing Theory and Practice, Vol. 44, No. 1,
Jan. 2007, pp 104-113.
Zhang, X.,
Prybutok, V.R. and Huang, A., “An Empirical Study of Factors
Affecting E-Service Satisfaction,” Human Systems Management,
manuscript HSM628 accepted for publication, v.2006/08/18,
PRN:29/08/2006, 13:54, 2006.
Zhang, X.,
Prybutok, V.R., and Koh, C.E. “The Role of Impulsiveness in a
TAM-Based Online Purchasing Behavior Model,” Information
Resources Management Journal, Vol. 19, No. 2, April- June 2006,
pp 54 - 68.
Koh, C.E.,
Prybutok, V.R., Ryan, S., and Ibragimova, B., “The importance of
strategic readiness in an emerging e-government environment,” Business Process Management Journal, Vol. 12, No. 1, 2006, pp
32-41.
Zhang, X., and Prybutok, V.R.,
“A Consumer Perspective of E-service Quality,” IEEE
Transactions on Engineering Management,
November 2005, Vol. 52, No. 4, pp 461-477.
Cappel, J.J., Prybutok, V.R.,
and Varghese, B., “A Closer Look at Attention to Detail,” Communications
of the ACM, July, 2005, Vol. 48, No. 7, pp 87-92.
Prybutok, V.R., and Ramasesh, R., “An Action-Research Based
Instrument for Monitoring
Continuous Quality Improvement,” European
Journal of Operational Research, Vol. 166, 2005, pp 293-309.
Koh, C.E., Ryan, S., and
Prybutok, V.R., “Creating Value Through Managing Knowledge in an
E-Government to Constituency (G2C) Environment,” Journal of Computer Information Systems,
Summer 2005, Vol. 45, No. 4, pp 32-41.
Zhang, X. and Prybutok, V.R., “Mobile Communication Market
Differences in China, The U.S. and Europe,” Communications of the
ACM, March, 2005, Vol. 48, No. 3, pp 112-114.
Prybutok, V.R. and Cutshall R., “Malcolm Baldrige National Quality
Award leadership model,” Industrial Management and Data Systems,
Vol. 104, No. 7, 2004, pp 558 -566.
Kulkarni, S., and Prybutok, V.R., “Process Investment and Loss
Functions: Models and Analysis,” European Journal of Operational
Research, Vol. 157, No. 1, August 16 2004, pp 120-129. Emerald
Management Reviews Citation of Excellence for Research Implications
Zhang, X. and Prybutok, V.R., “An empirical study of online
shopping: a service perspective,” International Journal of
Services Technology and Management, Volume 5, No.1, 2004, pp
1-13.
Landrum, H., and Prybutok, V.R., “Measuring Service Quality in the
Information Service Industry,” European Journal of Operational
Research, Vol. 156, No. 3, August 1 2004, pp 628-642.
Zhang, X. and Prybutok, V.R., “TAM: The Moderating Effect of Gender
on Online Shopping,” Journal of International Technology and
Information Management, Volume 12, No.2, Fall 2003, pp 99-118.
Getty, R.L., and Prybutok, V.R., “The effects of streamlined
operations on the perceived quality success criteria at Lockheed
Martin Aeronautics – Fort Worth,” Industrial Management and Data
Systems, Vol. 103, No. 2 2003, pp 85 -96.
Zhang, X. and Prybutok, V.R., “Factors Contributing to Purchase
Intentions on the Internet,” Journal of Internet Commerce,
Vol. 2, No. 1, pp 3-18, 2003.
Koh,
C. and Prybutok, V.R., “The Three Ring Model and Development of an
Instrument for Measuring Dimensions of E-Government Functions,” Journal of Computer Information Systems, Vol. XXXXIII, No. 3,
Spring 2003, pp 34-39.
Vedder, R.G., Van Dyke, T.P., and Prybutok, V.R., “Death of an
Expert System: A Case Study of Success and Failure,” Journal of
International Technology and Information Management, Vol. 11,
No. 1, Spring 2002, pp 73-80.
Kulkarni, S., Jayakumar, M.D., and Prybutok, V.R., “Optimal
Productivity and Investments in Quality: An Operations Parametric
Model,” Economic Quality Control, Vol. 16, No. 2, pp 255-269,
2001.
White, R.E., and Prybutok, V.R., “The Relationship Between JIT
Practices and Type of Production System,” OMEGA, Vol 29,
2001, pp 113-114. Emerald Management Reviews Citation of Excellence
for Practical Implications
Yi,
J., Prybutok, V.R., and Clayton, H.R., “ARL Comparisons between
Neural Network Models and x-bar Control Charts for Quality
Characteristics that are Nonnormally Distributed,” Economic
Quality Control, Vol. 16, No. 1, 2001, pp 5-15.
Chong, H., White, R.E., and Prybutok, V.R., “Relationship Among
Organizational Support, JIT Implementation, and Performance,” Industrial Management and Data System, Vol. 101, No. , 2001, pp
273-280. Emerald Management Reviews Citation of Excellence for
Practical Implications
Prybutok, V.R., Richards, R.M., and Cutshall, R., “The Significance
of Information and Analysis as a Component of a Leadership Model
Based on Malcolm Baldrige National Quality Award Criteria,” Journal of Computer Information Systems, Vol. 41, No. 4, Summer
2001, pp 52-56.
Ryan, S. and Prybutok, V.R., “Factors Affecting the Adoption of
Knowledge Management Technologies: A Discriminative Approach,” Journal of Computer Information Systems, Vol. 41, No. 4, Summer
2001, pp 31-37.
Yi, J. and
Prybutok, V.R., “Neural Network Forecasting Model As An Alternative
to OLS Regression Model for Handling Messy Data,” Commerce and
Economic Review, Korean publication by Industrial Development
Institute at Kyungsung University, Vol. 17, No. 1, Feb. 2001, pp
137-158
Golladay, R. M., Prybutok, V.R., and Huff R.A., “Critical Success
Factors for the Online Learner,” Journal of Computer Information
Systems, Vol. 40, No. 4, Summer 2000, pp 69-71.
Prybutok, V.R., Yi, J., and Mitchell, D., “Comparison of Neural
Network Models with ARIMA and Regression Models for Prediction of
Houston’s Daily Maximum Ozone Concentrations,” European Journal
of Operational Research, Vol. 122, No. 1, April 2000, pp 31-40.
Emerald Management Reviews Citation of Excellence for Research
Implications
Van
Dyke, T., Prybutok, V.R., and Kappelman, L, “Cautions on the Use of
the SERVQUAL Measure to Assess the Quality of Information Systems
Services,” Decision Sciences, Vol. 30, No. 3, Summer 1999, pp
877-892. Emerald Management Reviews Citation of Excellence for
Research Implications, Citation of Excellence for Practical
Implications, and Citation of Excellence for Readability
Fox,
T.L., Guynes, C.S., Prybutok, V.R., and Windsor, J., “Maintaining
Quality in Information Systems,” Journal of Computer Information
Systems, Vol. 40, No. 1, Fall 1999, pp 76-80.
Pavur,
R. J., Prybutok, V.R., Kappelman, L., and Richards, R. M. “Using
Information Technology Competence and Personal Prospects to Assess the
Risk-Taking Propensity of Candidates for Business Jobs,”
International Journal of Operations and Quantitative Management,
Vol.5, No.1, April 1999, pp 27-41.
Prybutok, V.R. and Spink, A., “Using the Baldrige Criteria for
Self-Assessment Assisted One Health Care Provider with its Quality
Advantage Strategy,” IEEE Transactions on Engineering Management,
Vol. 46, No. 3, August 1999, pp 299-310.
Klaviter, K., Prybutok, V.R., and White, R.E., “Issues in
Establishing and Maintaining An Academic Center for Quality and
Productivity in Russia Today,” Competitiveness Review, Vol. 9,
No. 2, 1999, pp 58-64.
Stafford, M. R., Prybutok, V.R., Wells, B. P., and, Kappelman, L.A.
“Assessing The Fit And Stability Of Alternative Measures Of Service
Quality,” The Journal of Applied Business Research, Vol. 15,
No. 2, Spring 1999, pp 13-30.
Kappelman, L.A., Fent, D., Keeling, K.B., and Prybutok, V.R., "Calculating the
Cost of Year - 2000 Compliance," Communications of the ACM, Vol 41, No. 2,
Feb. 1998, pp 30-39.
Prybutok, V.R. and Spink, A., "Transforming a Healthcare Information Management
System," Topics in Health Information Management, Vol. 18, No. 2, Nov. 1997,
pp 1-11.
Kappelman, L.A., Fent, D., and Prybutok, V.R., "The Cost of Compliance Cost,"
Software Magazine (editorially reviewed), Oct. 1997, pp 14 & 18.
Yager, S. E., Kappelman, L.A., Maples, G.A., and Prybutok, V.R., "Microcomputer
Playfulness: Stable or Dynamic Trait?" Data Base (The Data Base for Advances in
Information Systems), Spring, Vol. 28, No. 2., 1997, pp 43- 52.
Van Dyke, T., Kappelman, L., and Prybutok, V.R., "Measuring Information Systems
Service Quality: Concerns on the Use of the SERVQUAL Questionnaire," MIS Quarterly,
June 1997, pp 195-208.
Huff, R.A., Keil, M., Kappelman, L.A, and Prybutok, V.R.,"Validation of the
Sitkin-Weingart Business Risk Propensity Scale", Management Research News,
Vol. 20, No. 12, 1997, pp 39-47.
Huff, R.A., Prybutok, V.R., Kappelman, L.A, Cohen, J., and Beck L., "Lockheed
Martin Tactical Aircraft Systems Quality Survey Results", Work Study, Vol. 46,
No. 5, 1997, pp 162-171. Literati Club (MCB Press) 1998 Highly Commended Award
Kappelman, L.A., Fent, D., Keeling, K.B., and Prybutok, V.R., "How Much Will Year
/ 2000 Compliance Cost?," Year / 2000 Journal, Vol. 1., No. 3., 1997, pp 24,
& 26-31.
Nam, K., Yi, J., and Prybutok, V.R., "Predicting Airline Passenger Volume," The
Journal of Business Forecasting, Vol. 16, No. 1, Spring 1997, pp 14-16.
Prybutok, V.R. and Stafford, M., "Using the Baldrige Criteria for
Self-Assessment,"Marketing Health Services (formerly Journal of Health Care
Marketing), Vol. 17, No. 1, Spring 1997, pp 45-48.
Clayton, H., Harvey, M., and Prybutok, V.R., "A Simulation Study for Comparing
Fixed with Variable Sampling Interval Shewhart X-Bar Control Charts in the Presence of
Undetected Autocorrelated Data,"Simulation, Vol. 68, No. 3, March 1997, pp
164-173.
Myers, B.L., Kappelman, L.A., and Prybutok, V.R., "A Comprehensive Model for
Assessing the Quality and Productivity of the Information Systems Function: Toward a
Theory for Information Systems Assessment," Information Resources Management
Journal, Vol. 10, No. 1, Winter 1997, pp 6 - 25.
Emerald Management Reviews
Citation of Excellence for Readability
Prybutok, V.R., Clayton, H., and Harvey, M., " Comparison of Fixed Versus Variable
Sampling Interval Shewhart X-Bar Control Chart in the Presence of Positively
Autocorrelated Data", Communications in Statistics, Vol. 26, No. 1, 1997, pp
83-106.
Prybutok, V.R., Guynes, C.S., and Windsor, J., "Data Quality - A Critical
Information Systems Consideration," Data Management Review, July-August, 1996,
pp 99-101.
Richards, R. M., Prybutok, V.R., and Kappelman, L. "Influence of Computer User
Training on Decision-Making Risk Preferences," Management Research News, Vol.
19, No. 11, 1996, pp 26-41.
Yi, J., and Prybutok, V.R., "A Neural Network Model Forecasting for Prediction of
Daily Maximum Ozone Concentration in an Industrialized Urban Area,"Environmental
Pollution, Vol. 92, No. 3, 1996, pp 349-357.
Kappelman, L.A., Prybutok, V.R., von Dran, G., "Empowerment and Successful
Management of an Organizational Change: The Case of a Bank Acquisition," Management
Research News, Vol. 19, No. 7, 1996, pp 23-36.
Huang, A., Kappelman, L.A., Prybutok, V.R., von Dran, G., and Maples, G.E. "User
Empowerment During a Coercive Organizational Change Enabled by Information Systems
Change,"Journal of Applied Management Studies, Vol. 5, No. 2, 1996, pp
117-130. Emerald Management
Reviews Citation of Excellence for Practical Implications
Guynes, C.S., Prybutok, V.R., and Myers, B.L., "Evolving Data Quality
Considerations for Client /Server Environments," Data Quality, Vol. 2, No. 1,
September 1996, pp 21-27.
Nam, K., Prybutok, V. R., and Jayakumar, M. D., "Trained Neural Networks: An
Alternative Paradigm for Least Squares Fitting," International Journal of
Computers and Engineering Management, Vol. 3, No. 3, September - December 1995, pp
18-30.
von Dran, G., Kappelman, L.A., and Prybutok, V.R., "The Emerging Information
Infrastructure: Some Policy Implications," International Journal of Computers and
Engineering Management, Vol. 3, No. 2, May - August 1995, pp 41-47.
Prybutok, V.R., and Nam K., "Application of Neural Networks to Statistical
Production/Inventory Forecasting,"Midwestern Business and Economic Review, No.
21, Spring 1995, pp 33-39.
von Dran, G.M., Guynes, C.S., and Prybutok, V.R., "The Information Infrastructure:
Policy and Security Considerations,"ACM-Computers and Society, Vol. 26, No. 1,
March 1996, pp 13-15.
von Dran, G., Kappelman, L., and Prybutok, V.R., "Empowerment and the Management
of an Organizational Transformation Project," Project Management Journal, Vol.
XXVII, No. 1, March 1996, pp12-17.
von Dran, G.M., Prybutok, V.R., and Kappelman, L.A., "Arizona State
Universitys Lesson in Creating Public Sector Change Agents," National
Productivity Review, Spring 1996, pp 17-22.
Guynes, C.S., Maples, G.E., and Prybutok, V.R., "Privacy Issues in Statistical
Database Environments,"ACM-Computers and Society,Vol. 25, No. 4, December
1995, pp 3-5.
Harvey, M., Clayton, H., and Prybutok, V.R.,"Comparison of Fixed Versus Variable
Sampling Interval Shewhart X-bar Control Charts in the Presence of Undetected Positively
Autocorrelated Data with Calculated Control Limits," Economic Quality Control,
Vol. 10, No. 3, September 1995, pp 175-181.
Clayton, H., Prybutok, V.R., and Harvey, M., "The Results of Not Adjusting the
Shewhart X-bar Control Chart for Positively Autocorrelated Data," International
Journal of Computer and Engineering Management, Vol. 3, No. 1, January-April 1995, pp
67-74.
Prybutok, V.R. and Kappelman, L., "Early Empowerment Creates Productive Outcomes
During an Organizational Transformation," Work Study, Vol. 44, No. 7,
September / October 1995, pp 15-18. Literati Club 1997 Award for Excellence, Highly
Commended (runner up for MCB press Outstanding Paper), March 11, 1997.
Kappelman, L., and Prybutok, V.R., "Empowerment, Motivation, Training, and TQM
Program Implementation Success," Industrial Management, Vol. 37, No. 3,
May/June 1995, pp 12-15.
Harvey, M., Clayton, H., and Prybutok, V.R.,"Comparison of Fixed Versus Variable
Sampling Interval Shewhart X-bar Control Charts in the Presence of Undetected Positively
Autocorrelated Data with Fixed Control Limits," Economic Quality Control, Vol.
10, No. 1, March 1995, pp 3-11.
Kappelman, L. and Prybutok, V.R.,"A Small Amount of Empowerment Pays Off Big in a
Regional Bank," National Productivity Review, Vol. 14, No. 4, Autumn 1995, pp
39-43.
Prybutok, V.R., "The Role of Multiple Regression and Exploratory Data Analysis in
the Development of Leukemia Incidence Risk Models for Comparison of Nuclear and Coal Power
Industries Radionuclide Air Stack Emissions," Environmental Pollution, Vol.
87, No. 1, pp 77-83, 1995.
Prybutok, V.R., Sanford, C.C., and Nam K., "A Comparison of Neural Network To
Shewhart X-BAR Control Chart Applications," Economic Quality Control, Vol. 9,
No. 3, pp 143-164, 1994.
Prybutok, V.R., et. al., "Where Have All the Traditional Classroom Settings
Gone?--The Use of Large Scale, Public Sector Projects to Illustrate a Multidisciplinary
Approach to Problem Solving," Socio-Economic Planning Sciences, Vol. 28, No.
4, pp 241-249, 1994.
Jayakumar, M.D., Prybutok, V.R., and Guzek, R.D., "Integrating Quality and
Productivity to Improve Net Profits: A Management Science Approach," Economic
Quality Control, Vol. 8, No. 2, pp 82-95, 1993.
Bajgier, S. M., Maragah, H., Prybutok, V. R., Saccucci, M. S., and Verzilli, A.,
"Introducing Students to Community Operations Research Through the Use of a City
Neighborhood as a Living Laboratory," Operations Research, Vol. 39, no. |