Center for Quality and Productivity

ABSTRACTS:

BOOK CHAPTERS:

Myers, B., Kappelman, L., and Prybutok, V.,
"A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment," in Garrity, E., and Sanders, L., Editors (1997), Information System Success Measurement, Idea Group, Harrisburg, PA, 94-121.

Kappelman, L.A., Fent, D., and Prybutok, V.R.,
"How Much Will Year 2000 Compliance Cost?," Chapter 5.2 (pp 279 - 290) in Year 2000 Problem: Strategies and Solutions from the Fortune 100, International Thomson Computer Press, N.Y., 1997.

JOURNAL ARTICLES:

Prybutok, V.R., and Ramasesh, R..,
“An Action-Research Based Instrument for Monitoring Continuous Quality Improvement,” forthcoming European Journal of Operational Research, available online May 2004.

Kulkarni, S., and Prybutok, V.R., “Process Investment and Loss Functions: Models and Analysis,” European Journal of Operational Research, Vol. 157, No. 1, August 16 2004, pp 120-129.

Zhang, X. and Prybutok, V.R., “An empirical study of online shopping: a service perspective,” International Journal of Services Technology and Management, Volume 5, No.1, 2004, pp 1-13.

Landrum, H., and Prybutok, V.R., “Measuring Service Quality in the Information Service Industry,” European Journal of Operational Research, Vol. 156, No. 3, August 1 2004, pp 628-642.

Getty, R.L., and Prybutok, V.R., “The effects of streamlined operations on the perceived quality success criteria at Lockheed Martin Aeronautics – Fort Worth,” Industrial Management and Data Systems, Vol. 103, No. 2 2003, pp 85 -96.

Koh, C. and Prybutok, V.R., “The Three Ring Model and Development of an Instrument for Measuring Dimensions of E-Government Functions,” Journal of Computer Information Systems, Vol. XXXXIII, No. 3, Spring 2003, pp 34-39.

Vedder, R.G., Van Dyke, T.P., and Prybutok, V.R., “Death of an Expert System: A Case Study of Success and Failure,” Journal of International Technology and Information Management, Vol. 11, No. 1, Spring 2002, pp 73-80.

Kulkarni, S., Jayakumar, M.D., and Prybutok, V.R., “Optimal Productivity and Investments in Quality: An Operations Parametric Model,” Economic Quality Control, Vol. 16, No. 2, pp 255-269, 2001.

White, R.E., and Prybutok, V.R., “The Relationship Between JIT Practices and Type of Production System,” OMEGA, Vol 29, 2001, pp 113-114.

Yi, J., Prybutok, V.R., and Clayton, H.R., “ARL Comparisons between Neural Network Models and x-bar Control Charts for Quality Characteristics that are Nonnormally Distributed,” Economic Quality Control, Vol. 16, No. 1, pp 5-15, 2001.

Chong, H., White, R.E., and Prybutok, V.R., “Relationship Among Organizational Support, JIT Implementation, and Performance,” Industrial Management and Data System, Vol. 101, No. , 2001, pp 273-280.

Prybutok, V.R., Richards, R.M., and Cutshall, R., “The Significance of Information and Analysis as a Component of a Leadership Model Based on Malcolm Baldrige National Quality Award Criteria,” Journal of Computer Information Systems, Vol. 41, No. 4, Summer 2001, pp 52-56.

Van Dyke, T., Prybutok, V., and Kappelman, L., “Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services,” Decision Sciences, Vol. 30, No. 3, Summer 1999, pp 877-892.

Fox, T.L., Guynes, C.S., Prybutok, V.R., and Windsor, J., “Maintaining Quality in Information Systems,” Journal of Computer Information Systems, Vol. 40, No. 1, Fall 1999, pp 76-80.

Prybutok, V.R. and Spink, A., "Using the Baldrige Criteria for Self-Assessment Assisted One Health Care Provider with its Quality Advantage Strategy," IEEE Transactions on Engineering Management, Vol. 46, No. 3, August 1999, pp 299-310.

Klaviter, K., Prybutok, V.R., and White, R.E., "Issues in Establishing and Maintaining An Academic Center for Quality and Productivity in Russia Today," Competitiveness Review, Vol. 9, No. 2, 1999, pp 58-64.

Stafford, M.R., Prybutok, V.R., Wells, B.P., and Kappelman, L.A. "Assessing The Fit And Stability Of Alternative Measures Of Service Quality," The Journal of Applied Business Research, Vol. 15, No. 2, Spring 1999, pp 13-30.

Prybutok, V.R. and Spink, A., "Transforming a Healthcare Information Management System," Topics in Health Information Management, Vol. 18, No. 2, Nov. 1997, pp 1-11.

Huff, R.A., Keil, M., Kappelman, L.A, and Prybutok, V.R., "Validation of the Sitkin-Weingart Business Risk Propensity Scale", Management Research News, Vol. 20, No. 12, 1997, pp 39-47.

Myers, B.L., Kappelman, L.A., and Prybutok, V.R., "A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment," Information Resources Management Journal, Vol. 10, No. 1, Winter 1997, pp 6-25.

Van Dyke, T., Kappelman, L., and Prybutok, V., "Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire," MIS Quarterly, June(1997), 195-208.

Huff, R., Prybutok, V., Kappelman, L. Cohen, J., and Beck L. "Lockheed Martin Tactical Aircraft Systems Quality Survey Results," Work Study, 46(5), 162-171

Prybutok, V.R. and Stafford, M., "Using the Baldrige Criteria for Self-Assessment," Marketing Health Services (formerly Journal of Health Care Marketing), Vol. 17, No. 1, Spring 1997, pp 45-48.

Prybutok, V., Clayton, H., and Harvey, M., "A Comparison of Fixed Versus Variable Sampling Interval Shewhart X-Bar Control Chart in the Presence of Positively Autocorrelated Data", Communications in Statistics, Vol. 26, No. 1, 1997, pp 83-106.

von Dran, G.M., Guynes, C.S., and Prybutok, V.R., "The Information Infrastructure: Policy and Security Considerations," ACM-Computers and Society, Vol. 26, No. 1, March 1996, pp 13-15.

von Dran, G., Kappelman, L., and Prybutok, V.R., "Empowerment and the Management of an Organizational Transformation Project," Project Management Journal, Vol. XXVII, No. 1, March 1996, pp 12-17.

von Dran, G.M., Prybutok, V.R., and Kappelman, L.A., "Arizona State University's Lesson in Creating Public Sector Change Agents," National Productivity Review, Spring 1996, pp 17-22.

Guynes, C.S., Maples, G.E., and Prybutok, V.R., "Privacy Issues in Statistical Database Environments," ACM-Computers and Society, Vol. 25, No. 4, December 1995, pp 3-5.

Prybutok, V.R. and Kappelman, L., "Early Empowerment Creates Productive Outcomes During an Organizational Transformation," Work Study, Vol. 44, No. 7, September / October 1995, pp 15-18.

Kappelman, L. and Prybutok, V.R., "The Use of Early Empowerment in a Successful Organizational Change: A Banking Case Study," National Productivity Review, Vol. 14, No. 4, Autumn 1995, pp 39-43.

Kappelman, L., and Prybutok, V.R., "Empowerment, Motivation, Training, and TQM Program Implementation Success," Industrial Management, Vol. 37, No. 3, May/June 1995, pp 12-15.

Harvey, M., Clayton, H., and Prybutok, V.R., "Comparison of Fixed Versus Variable Sampling Interval Shewhart X-bar Control Charts in the Presence of Undetected Positively Autocorrelated Data with Fixed Control Limits," Economic Quality Control, Vol. 10, No. 1, March 1995, pp 3-11.

Prybutok, V.R., and Nam K., "Application of Neural Networks to Statistical Production/Inventory Forecasting," Midwestern Business and Economic Review, No. 21, Spring 1995, pp 33-39.

Clayton, H., Prybutok, V.R., and Harvey, M., "The Results of Not Adjusting the Shewhart X-bar Control Chart for Positively Autocorrelated Data," International Journal of Computer and Engineering Management, Vol. 3, No. 1, January-April 1995, pp 67-74.

Prybutok, V.R., "The Role of Multiple Regression and Exploratory Data Analysis in the Development of Leukemia Incidence Risk Models for Comparison of Nuclear and Coal Power Industries Radionuclide Air Stack Emissions," Environmental Pollution, Vol. 87, No. 1, pp 77-83, 1995.

Prybutok, V.R., Sanford, C.C., and Nam K., "A Comparison of Neural Network To Shewhart X-BAR Control Chart Applications," Economic Quality Control, Vol. 9, No. 3, pp 143-164, 1994.

Prybutok, V.R., et. al., "Where Have All the Traditional Classroom Settings Gone?--The Use of Large Scale, Public Sector Projects to Illustrate a Multidisciplinary Approach to Problem Solving," Socio-Economic Planning Sciences, Vol. 28, No. 4, pp 241-249, 1994